Order Processing Coordinator

About the Job

Job Purpose:
Processes orders received online and via traditional sales for the warehouse to shipping

* Check sales order received via the web and coordinate its delivery with warehouse personnel

* Input final delivery order into system for the administrative staff to process
* Arranges shipment of inventories to outside clients by checking stock to determine inventory levels; anticipating needed product; placing and expediting orders for customers.
* Manage physically the packages and inventory within the warehouse and offices as needed with warehouse staff

* Determines method of shipment by examining items to be shipped, destination, route, rate, and time of delivery; dispatching carriers.

* Keeps customers informed by notifying customers of shipping and stock availability issues; answering questions; responding to requests.

* Processes orders by editing for price, promotional problems, customer comment requirements, and weight compliance; sorting orders.

* Verifies items shipped by matching bills of lading; reconciling quantities; noting discrepancies.

* Maintains traffic operations and organizes work by reading and routing correspondence; collecting information; initiating telecommunications; following policies and procedures.

* Replaces damaged items, shortages, and mis-shipments by informing customer, shipper, and transporter of damage, shortage, or mis-shipped items; returning refused product; issuing credit for damage and/or shortages.

* Maintains carrier/customer confidence by keeping rate and carrier information confidential; maintaining confidentiality of price, promotions, purchase orders, and credit limit information.

* Supports new projects by developing project procedures; analyzing operational functions.

* Maintains quality service by following organization standards.

* Prepares reports by collecting and analyzing data; reporting information; initiating telecommunications.

* Maintains professional and technical knowledge by attending educational workshops and field trips.

* Contributes to team effort by accomplishing related results as needed.

Quickbooks Online, Organization, Quality Management, Supply Management, Deadline-Oriented, Dependability, Persistence, Time Management, Independence, Documentation Skills, Reporting Skills, Scheduling

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