About the Job
Processes orders received online and via traditional sales for the warehouse to shipping
* Check sales order received via the web and coordinate its delivery with warehouse personnel
* Determines method of shipment by examining items to be shipped, destination, route, rate, and time of delivery; dispatching carriers.
* Keeps customers informed by notifying customers of shipping and stock availability issues; answering questions; responding to requests.
* Processes orders by editing for price, promotional problems, customer comment requirements, and weight compliance; sorting orders.
* Verifies items shipped by matching bills of lading; reconciling quantities; noting discrepancies.
* Maintains traffic operations and organizes work by reading and routing correspondence; collecting information; initiating telecommunications; following policies and procedures.
* Replaces damaged items, shortages, and mis-shipments by informing customer, shipper, and transporter of damage, shortage, or mis-shipped items; returning refused product; issuing credit for damage and/or shortages.
* Maintains carrier/customer confidence by keeping rate and carrier information confidential; maintaining confidentiality of price, promotions, purchase orders, and credit limit information.
* Supports new projects by developing project procedures; analyzing operational functions.
* Maintains quality service by following organization standards.
* Prepares reports by collecting and analyzing data; reporting information; initiating telecommunications.
* Maintains professional and technical knowledge by attending educational workshops and field trips.
* Contributes to team effort by accomplishing related results as needed.
Quickbooks Online, Organization, Quality Management, Supply Management, Deadline-Oriented, Dependability, Persistence, Time Management, Independence, Documentation Skills, Reporting Skills, Scheduling
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